Conflict Management Case Study Analysis

Conflict Management Case Study Analysis-66
Hey Ken, why does your friend have to stay here all the time? Hey Ken, can we talk about your friend spending nights here and how it's affecting me?

Hey Ken, why does your friend have to stay here all the time? Hey Ken, can we talk about your friend spending nights here and how it's affecting me?

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Yeah I changed my mind, he stays too often and I don't like it!

Johnny should push Ken for reminding Johnny he was OK with it.

Johnny shrugs and does not listen or accept that Ken is trying. First of all, it is good to recognize that Ken has done two things: He has acknowledged that he changed the subject.

Secondly he elaborates on what is bothering him (lack of sleep and poor performance on studies).

The third response is totally in appropriate since it is a physical attack. The burden of controlling the conversation should stay with Johnny who initiates it since Ken is not prepared, and may not know how to react or bring up topics that he thinks relate…

"Hey Johnny, your test scores are bad because you play video games all day! I don't mind that you friend visits but I would really appreciate some kind of compromise. So Ken was wrong in changing the subject out of his frustration since Johnny may have caught him off his guard.

The conflict discussed in the case is not uncommon in a research organization.

Often such conflicts remain unresolved, creating adverse organizational effects.

Johnny could have just refused Ken, or told him that it was his problem. A collaborative conflict resolution process will not eliminate tension in a relationship immediately, but over time, eliminating the source of tension, and overcoming difficulties can result in growth for all of us.

The case of Dr Agadir provides an opportunity to understand causes of conflict situations in research organizations, and ways and means of managing such situations.


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