Example Fishbone Diagram Problem Solving

As illustrated below, a completed Fishbone diagram includes a central "spine" and several branches reminiscent of a fish skeleton.

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This methodology can be used on any type of problem, and can be tailored by the user to fit the circumstances. Additional root causes are added to the fishbone diagram below: An alternate format for a Cause and Effect diagram is the "indented hierarchy fishbone".

Using the Ishikawa approach to identifying the root cause(s) of a problem provides several benefits to process improvement teams: A closely related Cause & Effect analytical tool is the "5-Why" approach, which states: "Discovery of the true root cause requires answering the question 'Why? This format may be easier to use as it can be easily executed in a word processing or spreadsheet program.

This diagram was first introduced by Kaoru Ishikawa in 1968; this is why it is also called as Ishikawa diagram.

He introduced this diagram for the quality management process in the Kawasaki shipyards.

As mentioned above, the causes are grouped into key categories so as to be able to recognize sources and causes for any variations. These elements and causes mentioned above are categorized separately in the fishbone diagram.

There are several fishbone diagram templates available on our main website.

Following is an example of our Free-Throw example using the indented hierarchy method: Effect - Made (Missed) Free Throws Cause - Resources: Guide to Quality Control - Dr.

Kaoru Ishikawa Regardless, if one uses the graphical or the indented hierarchy Fishbone, this process improvement tool will greatly help understanding the significant factors involved in a process.

The first one is the primary cause that could directly lead to the effect while the secondary cause is the one that could lead it to a primary cause which does directly does not have an end effect.

Typically, the Ishikawa diagram is used to determine factors that could potentially lead to a major, overall effect, particularly in quality defect prevention and product design processes.


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